Quiet,reliablecareforsoftwarethathastokeeprunning

Ongoing improvements, dependency hygiene, incident response, and careful feature work for systems already in production.

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What this service is, and what it is not

Software that matters is software that has to keep running. We offer long-term support and maintenance for applications already in production — our own work, or systems originally built by other teams. The work is deliberately quiet: steady improvements, dependency hygiene, careful feature changes, and a calm response when something does go wrong. We write down what we find and leave the system in better shape than we arrived to.

What we help with

  • Ongoing support agreements with defined response windows
  • Proactive dependency updates and security hardening
  • Incident response and post-incident reviews
  • Careful feature work on systems already in production
  • Taking over maintenance of software built by third parties

A few shapes this work tends to take

Retained support

A monthly agreement with an agreed response window, change budget, and a regular review of the system's health.

Takeover and stabilise

A focused engagement to audit, document, and stabilise a system we are inheriting from another team.

Hardening engagement

A fixed-scope piece of work to improve reliability, observability, or security on a specific production system.

How we actually do the work

The specifics change with each engagement, but the underlying approach stays the same.

01

Clear response model

Defined response windows for each severity level, so your team knows exactly what to expect when they raise something.
02

Written runbooks

We maintain and improve the operational documentation as part of the engagement — not as a one-off exercise.
03

Quarterly reviews

Every quarter we sit down together to review incidents, changes, and the overall health of the system.
04

Handover-ready

If you choose to bring the work in-house later, we will hand over cleanly. We are not in the business of creating dependency.

A note on tools

We tend to reach for the tools below, but we are tool-agnostic where it matters and will happily work in your existing stack.

  • Sentry
  • Grafana
  • GitHub
  • Terraform
  • GitHub Actions
  • Docker

Often paired with

Custom Software Development

Bespoke applications, internal platforms, and domain-specific tools engineered for reliability, clarity, and long-term ownership.

Learn more about Custom Software Development

Web Applications

From marketing surfaces to multi-tenant SaaS interfaces — typed frontends, accessible components, and performance budgets you can defend.

Learn more about Web Applications

Systems Integration

API design, middleware, data pipelines, and third-party connectors that let independent systems share a common source of truth.

Learn more about Systems Integration
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Talk to us about your support & maintenance work

A short initial conversation is usually enough to see whether we are a sensible fit — and we will tell you if we are not.

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